Post-Implementation Service Operations Specialist

RoadRunner; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

A transportation service company in the United States is seeking a Service Operations Representative who will handle complex service-related challenges after customer implementation. The role requires managing service requests, ensuring documentation quality, and collaborating with external partners. Candidates should have strong analytical skills and a Bachelor's degree is strongly preferred. The company values trust, care, and accountability while maintaining a commitment to equal opportunity.

Responsibilities

• Manage and resolve incoming service requests and operational issues post-implementation.
• Ensure documentation accuracy and quality control.
• Monitor service requests and address them promptly.
• Maintain knowledge of service expectations and best practices.
• Serve as a communication point for external partners.

Skills

Effective operation in ambiguity

Results-driven focus

Strategic thinking

Strong communication skills

Project management

Influencing across levels

Adaptability to changes

Analytical and problem-solving

Education

Bachelor’s Degree

Job description

A transportation service company in the United States is seeking a Service Operations Representative who will handle complex service-related challenges after customer implementation. The role requires managing service requests, ensuring documentation quality, and collaborating with external partners. Candidates should have strong analytical skills and a Bachelor's degree is strongly preferred. The company values trust, care, and accountability while maintaining a commitment to equal opportunity.