Delivery Operations Administrative Specialist

Final Mile; Schertz (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Final Mile is seeking an Administrative Support I to provide essential clerical and customer service duties. You will handle route paperwork, answer phones, respond to emails, and assist in driver onboarding and training documentation.

The role requires strong multitasking, a friendly demeanor, and the ability to work evenings and Saturdays in a fast-paced office environment. Collaboration with drivers, vendors, and supervisors is key to ensuring customer satisfaction.

Qualifications

• High school diploma or equivalent; post-high school education a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Evenings and Saturdays availability required.
• Background check may be required.

Responsibilities

• Provide administrative support to all managers.
• Handle route monitoring and clerical duties.
• Answer inbound phone calls and respond to emails.
• Assist in driver onboarding and training documentation.
• Process daily working orders and monitor route progress.
• Coordinate with customers, drivers, and vendors to resolve issues.
• Maintain organized files and records.
• Ensure timely completion of reports and POD packets.
• Monitor inventory and assist in warehouse tasks as needed.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Documentation skills

Analyzing data

Phone skills

Conflict resolution

Active listening

Multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Final Mile is seeking an Administrative Support I to provide essential clerical and customer service duties. You will handle route paperwork, answer phones, respond to emails, and assist in driver onboarding and training documentation.

The role requires strong multitasking, a friendly demeanor, and the ability to work evenings and Saturdays in a fast-paced office environment. Collaboration with drivers, vendors, and supervisors is key to ensuring customer satisfaction.