Administrative Support I — Customer-Focused

Final Mile; Cedar Rapids (IA); On-site; USD 19,286 - 26,174; Full time

Job summary

Final Mile is seeking an Administrative Support professional to assist managers with route monitoring, clerical tasks, and onboarding documents for new drivers. The role emphasizes strong multitasking, reliable communication, and a friendly demeanor. Shifts are Tue-Sat, 6am–2:30pm, at our Cedar Rapids facility.

Pay is $16.42 per hour. Ideal candidates will have high school diploma, proficiency in Microsoft Office, and solid customer service skills to handle calls, emails, and daily warehouse

Qualifications

• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced office environment

Responsibilities

• Assemble and audit route paperwork
• Answer inbound phone calls
• Respond to emails and messages
• Assist in driver onboarding and training documents
• Monitor delivery routes and communicate with drivers
• Provide excellent customer service
• Process and file documents
• Update orders and related reports
• Support warehouse activities as needed

Skills

Customer service

Multitask

Detail oriented

Time management

Communication skills

Phone skills

Conflict resolution

Listening

Data analysis

Documentation

Education

High school diploma or equivalent

Job description

Final Mile is seeking an Administrative Support professional to assist managers with route monitoring, clerical tasks, and onboarding documents for new drivers. The role emphasizes strong multitasking, reliable communication, and a friendly demeanor. Shifts are Tue-Sat, 6am–2:30pm, at our Cedar Rapids facility.

Pay is $16.42 per hour. Ideal candidates will have high school diploma, proficiency in Microsoft Office, and solid customer service skills to handle calls, emails, and daily warehouse