Administrative Support I - Logistics & Customer Care

Final Mile; Oak Brook (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Final Mile is seeking an Administrative Support I to provide comprehensive office support across route documentation, phone and email inquiries, and vendor liaison tasks. You will assist in driver onboarding, monitor daily routes, and help close out daily reports while maintaining a professional demeanor and strong communication with customers and teams.

The role requires multitasking in a fast-paced office, proficiency in Microsoft Office, and reliability for evening and Saturday shifts.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Must be able to work evenings and Saturdays.

Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional manner
• Assist in processing inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in tracking route progress; call Drivers every hour to address issues
• Call customers to obtain feedback regarding delivery experience
• Assist in completing POD packets available at the warehouse
• Closing reports on a nightly basis
• Works well without direct supervision; professional demeanor and communication
• Process daily working orders; respond to Logistics Coordinator status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Submit requested EPODs
• File all documents as needed
• Accountable and reliable
• Communicate with builders, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams
• Update orders for billing as needed
• Any other duties and responsibilities as assigned.

Skills

Customer service

Multitasking

Communication

Time management

Detail oriented

Professional phone skills

Problem solving

Documentation

Education

High school diploma or equivalent

Post high school education a plus

Tools

Microsoft Office

Microsoft Excel

Job description

Final Mile is seeking an Administrative Support I to provide comprehensive office support across route documentation, phone and email inquiries, and vendor liaison tasks. You will assist in driver onboarding, monitor daily routes, and help close out daily reports while maintaining a professional demeanor and strong communication with customers and teams.

The role requires multitasking in a fast-paced office, proficiency in Microsoft Office, and reliability for evening and Saturday shifts.