Final Mile Office Supervisor: Lead Admin & Support

Final Mile; Oak Brook (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking an Office Supervisor to oversee daily administrative operations for our delivery offices. You will lead the Admin team, manage calls and correspondence, and ensure a customer-first approach to inquiries and routes with driver teams.

You will partner with location management to meet client expectations, oversee supplies, enforce policies, and mentor staff to foster a collaborative, high-performance workplace.

Qualifications

• High school diploma or GED; Associate's degree preferred.
• 3 years in claims, logistics, or related admin role in a Supply Chain setting.
• Strong understanding of transportation operations, processes, regulations, and support functions.
• Excellent organizational skills and meticulous attention to detail.
• Excellent written and verbal communication; ability to articulate complex information clearly.
• Proficiency in Microsoft Office; experience with logistics software (TMS/WMS) is a plus.

Responsibilities

• Provide leadership to the Admin team.
• Manage daily office administrative activities, including calls, emails, and correspondence.
• Maintain a customer-first mentality and resolve inquiries satisfactorily.
• Coordinate with driver teams to ensure on-time, complete deliveries and good customer experience.
• Support driver teams to meet client expectations and satisfaction.
• Partner with location management to achieve customer satisfaction and client goals.
• Oversee office supply inventory, purchasing, and vendor relations for cost-effectiveness.
• Maintain a professional, organized, and welcoming office environment.
• Develop, implement, and enforce efficient office policies and procedures.
• Coordinate facility maintenance and repairs as needed.
• Supervise, train, and mentor administrative staff; assign tasks and provide feedback.
• Foster a positive, collaborative, results-oriented team culture; resolve staff conflicts professionally.

Skills

Leadership

Organizational skills

Communication

Customer-focused

Team management

Education

High school diploma or GED

Associate's degree (preferred)

Tools

MS Office Suite

TMS

WMS

Job description

Final Mile is seeking an Office Supervisor to oversee daily administrative operations for our delivery offices. You will lead the Admin team, manage calls and correspondence, and ensure a customer-first approach to inquiries and routes with driver teams.

You will partner with location management to meet client expectations, oversee supplies, enforce policies, and mentor staff to foster a collaborative, high-performance workplace.