Delivery Manager - Production Reliability & Platform Ops

Valiant Technologies LLC; Seattle (WA); On-site; USD 95,000 - 128,000; Full time

Job summary

Valiant Technologies LLC is seeking a Delivery Manager to oversee Tier 3 production support for POS applications and related systems in Seattle, WA. The role entails troubleshooting, RCA for incidents, and collaboration with cross-functional teams to restore services and ensure reliability.

The ideal candidate will have strong experience with microservices, REST APIs, Docker, Kubernetes, and CI/CD pipelines, with on-call responsibilities and a focus on continuous service improvement.

Qualifications

• Experience in Tier 3 production support or equivalent, handling complex incidents.
• Ability to perform root cause analysis (RCA) and implement permanent fixes.
• Familiarity with enterprise monitoring and logging tools.

Responsibilities

• Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
• Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
• Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
• Monitor application health, system performance, and service availability using enterprise monitoring tools.
• Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
• Support production releases, deployment activities, and post-deployment validation.
• Drive problem management, technical debt remediation, and continuous service improvement initiatives.
• Automate operational processes and improve platform reliability, scalability, and resiliency.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on-call support, major incident management, and operational governance activities.

Skills

Microservices

REST APIs

Docker

Kubernetes

GitHub Actions

Datadog

Python

ITIL

Job description

Valiant Technologies LLC is seeking a Delivery Manager to oversee Tier 3 production support for POS applications and related systems in Seattle, WA. The role entails troubleshooting, RCA for incidents, and collaboration with cross-functional teams to restore services and ensure reliability.

The ideal candidate will have strong experience with microservices, REST APIs, Docker, Kubernetes, and CI/CD pipelines, with on-call responsibilities and a focus on continuous service improvement.