Platform Reliability Engineer

Capgemini

Seattle (WA)

On-site

USD 54,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Job summary

Tundra Technical Solutions seeks a Tier 3 production support specialist in Seattle to maintain and improve our POS platforms and integrated systems. You will troubleshoot complex incidents, perform root cause analysis, and implement permanent fixes in collaboration with engineering, operations, and business teams.

The role emphasizes ongoing service improvement, automation, and strong incident management practices, with focus on reliability, scalability, and secure access controls.

Qualifications

Experience in large-scale production environments.
Strong troubleshooting across applications, infra, and integrations.
Familiarity with ITIL processes and incident management.

Responsibilities

Provide Tier 3 production support for POS systems and related platforms.
Troubleshoot and resolve complex production issues.
Perform RCA and implement permanent corrective actions.
Monitor health and performance using enterprise tools.
Collaborate across teams to restore service and prevent recurrence.
Support production releases and post-deployment validation.
Drive continuous service improvement and automation initiatives.
Maintain runbooks and knowledge articles.

Skills

Microservices

REST APIs

Docker & Kubernetes

CI/CD

Datadog monitoring

Automation scripting

ITIL processes

APM & logs

Security & access

FinOps

Production support

Tools

Datadog

GitHub Actions

Job description

The role emphasizes ongoing service improvement, automation, and strong incident management practices, with focus on reliability, scalability, and secure access controls.

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