Production Reliability Lead - Microservices & Incident Mgmt

Capgemini

Seattle (WA)

On-site

USD 54,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Tundra Technical Solutions seeks an experienced Tier 3 production support engineer to manage POS applications, platforms, and integrated systems in production. You will troubleshoot complex incidents, perform RCA, implement permanent fixes, monitor system health with enterprise tools, and collaborate with cross-functional teams to ensure high availability and smooth deployments.

You will automate operational processes, maintain runbooks, participate in on-call rotation, and contribute to

Qualifications

Experience in production support for distributed systems and microservices.
Familiarity with ITIL processes and incident management.
Proficient in monitoring/observability and RCA.
Scripting/automation skills (PowerShell, Python).

Responsibilities

Provide Tier 3 production support for POS applications, platforms and integrated enterprise systems.
Troubleshoot and resolve complex production incidents across applications, infrastructure, and integrations.
Perform RCA and implement permanent corrective actions.
Monitor health and performance; ensure service availability and reliability.