Production Operations Manager - Microservices & ITIL
Ethereum Technologies
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Job summary
Ethereum Technologies seeks a Delivery Manager in Seattle to lead Tier 3 production support for POS applications and enterprise systems. You will troubleshoot, perform RCA, collaborate with cross-functional teams, and drive continuous service improvements.
You will oversee monitoring, incident management, and deployment activities, ensuring reliability, scalability, and on-call readiness in a fast-paced environment.
Qualifications
- US work authorization required or equivalent status
- Experience delivering in enterprise POS/enterprise systems environments
- Strong collaboration with cross-functional teams across support, engineering, and operations
- Proven ability to drive RCAs, problem management, and continuous improvement
Responsibilities
- Provide Tier 3 production support for POS applications and systems.
- Troubleshoot complex production issues and perform RCA to implement permanent fixes.
- Monitor health and performance using enterprise tools; ensure service availability.
- Collaborate with support, engineering, and infrastructure to restore service.
- Support production releases and post-deployment validation.
- Drive technical debt remediation and continuous service improvement.
- Automate operational processes to improve reliability and scalability.
- Maintain runbooks, docs, and support procedures.
- Participate in on-call, major incident management, and governance activities
Skills
Tools
Job description
Ethereum Technologies seeks a Delivery Manager in Seattle to lead Tier 3 production support for POS applications and enterprise systems. You will troubleshoot, perform RCA, collaborate with cross-functional teams, and drive continuous service improvements.
You will oversee monitoring, incident management, and deployment activities, ensuring reliability, scalability, and on-call readiness in a fast-paced environment.
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