Delivery Manager

Quantum Technologies. LLC; Seattle (WA); On-site; USD 95,000 - 128,000; Full time

Job summary

Quantum Technologies. LLC in Seattle is seeking a Delivery Manager to provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.

You will troubleshoot complex incidents, perform root-cause analysis, and implement permanent fixes while monitoring health and service availability. Collaborating with cross-functional teams, you will support production releases, drive continuous service improvement, and automate operational processes to enhance reliability

Qualifications

• Experience supporting production systems in a fast-paced environment.
• Strong troubleshooting and root-cause analysis capabilities.
• Familiarity with microservices and containerized architectures.

Responsibilities

• Provide Tier 3 production support for POS applications and enterprise systems.
• Troubleshoot complex incidents and perform RCA with permanent fixes.
• Monitor health and availability using enterprise tools and dashboards.
• Collaborate with cross-functional teams to restore service and deploy changes.
• Support production releases and post-deployment validation.
• Drive continuous service improvement and reduce operational risk.
• Automate operational tasks to improve reliability and scalability.
• Maintain runbooks and support documentation; participate in on-call rotations.

Skills

Microservices architecture

REST APIs & integrations

CI/CD pipelines

On-call incident handling

Automation scripting

Tools

Docker

Kubernetes

GitHub Actions

Datadog

Python

PowerShell

APM & log analysis

ITIL

FinOps / Cloud cost optimization

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Delivery Manager
Location: Seattle, WA

Duration: 18
Months + Extension

Bill Rate: $81/hour

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

JOB DESCRIPTION:

Key Responsibilities:

Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.

• Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
• Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
• Monitor application health, system performance, and service availability using enterprise monitoring tools.
• Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
• Support production releases, deployment activities, and post-deployment validation.
• Drive problem management, technical debt remediation, and continuous service improvement initiatives.
• Automate operational processes and improve platform reliability, scalability, and resiliency.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on-call support, major incident management, and operational governance activities.

Key Technical Skills:

• Microservices architecture and distributed systems
• REST APIs, web services, and system integrations
• Docker, Kubernetes, and container orchestration
• CI/CD tools (GitHub Actions)
• Monitoring and observability tools (Datadog)
• Python, PowerShell, or automation scripting
• Incident, Problem, Change, and Release Management (ITIL)
• Application Performance Monitoring (APM) and log analysis
• Security, vulnerability remediation, and access management
• Cloud cost optimization (FinOps) and capacity planning
• Production support, troubleshooting, and operational excellence

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.