Delivery Manager - Production Reliability Lead

Robotics Technologies; Seattle (WA); On-site; USD 92,000 - 131,000; Full time

Job summary

Robotics Technologies LLC in Seattle, WA is seeking a Delivery Manager to provide Tier 3 production support for POS applications and enterprise systems. The role focuses on incident resolution, RCA, deployment support, and continuous service improvement in a fast-paced environment.

You will collaborate with cross-functional teams, automate operational tasks, maintain runbooks, and participate in on-call and major incident governance to ensure platform reliability and performance.

Qualifications

• Experience delivering IT operations or production support for large enterprise apps.
• Familiarity with ITIL processes and IT service management practices.
• Strong collaboration and communication skills across cross-functional teams.
• Ability to automate repetitive operational tasks to improve reliability.

Responsibilities

• Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
• Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
• Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
• Monitor application health, system performance, and service availability using enterprise monitoring tools.
• Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
• Support production releases, deployment activities, and post-deployment validation.
• Drive problem management, technical debt remediation, and continuous service improvement initiatives.
• Automate operational processes and improve platform reliability, scalability, and resiliency.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on-call support, major incident management, and operational governance activities.

Skills

Microservices architecture

REST APIs

CI/CD automation

Automation scripting

ITIL incident and change management

APM and log analysis

Security and access management

Cloud cost optimization

Incident, problem, and release管理

Tools

Docker

Kubernetes

GitHub Actions

Datadog

Job description

Robotics Technologies LLC in Seattle, WA is seeking a Delivery Manager to provide Tier 3 production support for POS applications and enterprise systems. The role focuses on incident resolution, RCA, deployment support, and continuous service improvement in a fast-paced environment.

You will collaborate with cross-functional teams, automate operational tasks, maintain runbooks, and participate in on-call and major incident governance to ensure platform reliability and performance.