Delivery Manager

Ethereum Technologies; Seattle (WA); On-site; USD 96,000 - 138,000; Full time

Job summary

Ethereum Technologies seeks a Delivery Manager in Seattle to lead Tier 3 production support for POS applications and enterprise systems. You will troubleshoot, perform RCA, collaborate with cross-functional teams, and drive continuous service improvements.

You will oversee monitoring, incident management, and deployment activities, ensuring reliability, scalability, and on-call readiness in a fast-paced environment.

Qualifications

• US work authorization required or equivalent status
• Experience delivering in enterprise POS/enterprise systems environments
• Strong collaboration with cross-functional teams across support, engineering, and operations
• Proven ability to drive RCAs, problem management, and continuous improvement

Responsibilities

• Provide Tier 3 production support for POS applications and systems.
• Troubleshoot complex production issues and perform RCA to implement permanent fixes.
• Monitor health and performance using enterprise tools; ensure service availability.
• Collaborate with support, engineering, and infrastructure to restore service.
• Support production releases and post-deployment validation.
• Drive technical debt remediation and continuous service improvement.
• Automate operational processes to improve reliability and scalability.
• Maintain runbooks, docs, and support procedures.
• Participate in on-call, major incident management, and governance activities

Skills

Tier 3 support

Incident management

Team leadership

Automation & Scripting

Cloud & FinOps awareness

Tools

Docker

Kubernetes

GitHub Actions

Datadog

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Delivery Manager
Location: Seattle, WA

Duration: 18
Months + Extension

Bill Rate: $81/hour

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

JOB DESCRIPTION:

Key Responsibilities:

Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.

• Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
• Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
• Monitor application health, system performance, and service availability using enterprise monitoring tools.
• Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
• Support production releases, deployment activities, and post-deployment validation.
• Drive problem management, technical debt remediation, and continuous service improvement initiatives.
• Automate operational processes and improve platform reliability, scalability, and resiliency.
• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Participate in on-call support, major incident management, and operational governance activities.

Key Technical Skills:

• Microservices architecture and distributed systems
• REST APIs, web services, and system integrations
• Docker, Kubernetes, and container orchestration
• CI/CD tools (GitHub Actions)
• Monitoring and observability tools (Datadog)
• Python, PowerShell, or automation scripting
• Incident, Problem, Change, and Release Management (ITIL)
• Application Performance Monitoring (APM) and log analysis
• Security, vulnerability remediation, and access management
• Cloud cost optimization (FinOps) and capacity planning
• Production support, troubleshooting, and operational excellence

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.