Platform Delivery Lead - Production & Incident Excellence
Quantum Technologies. LLC
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Job summary
Quantum Technologies. LLC in Seattle is seeking a Delivery Manager to provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
You will troubleshoot complex incidents, perform root-cause analysis, and implement permanent fixes while monitoring health and service availability. Collaborating with cross-functional teams, you will support production releases, drive continuous service improvement, and automate operational processes to enhance reliability
Qualifications
- Experience supporting production systems in a fast-paced environment.
- Strong troubleshooting and root-cause analysis capabilities.
- Familiarity with microservices and containerized architectures.
Responsibilities
- Provide Tier 3 production support for POS applications and enterprise systems.
- Troubleshoot complex incidents and perform RCA with permanent fixes.
- Monitor health and availability using enterprise tools and dashboards.
- Collaborate with cross-functional teams to restore service and deploy changes.
- Support production releases and post-deployment validation.
- Drive continuous service improvement and reduce operational risk.
- Automate operational tasks to improve reliability and scalability.
- Maintain runbooks and support documentation; participate in on-call rotations.
Skills
Tools
Job description
Quantum Technologies. LLC in Seattle is seeking a Delivery Manager to provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
You will troubleshoot complex incidents, perform root-cause analysis, and implement permanent fixes while monitoring health and service availability. Collaborating with cross-functional teams, you will support production releases, drive continuous service improvement, and automate operational processes to enhance reliability
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