Delivery Director — Cloud Implementations & Programs

Miratech; Michigan City (IN); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive pay & benefits

Remote work

Relocation program

Global team

Job summary

Miratech is a global IT services and consulting company seeking a Delivery Director, MiraCloud Implementations to lead and assure successful MiraCloud deployments. You will oversee project managers, establish governance, and ensure profitability across complex engagements.

You will partner with Customer Success teams and executives to drive growth, client satisfaction, and delivery excellence while shaping our project management practice and standards.

Qualifications

• 15+ years in IT delivery, professional services, customer success, program management, implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring scope, quality, timelines, and business outcomes.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the role.

Skills

Delivery leadership

PMO leadership

Enterprise programs

Stakeholder management

Customer relationships

People leadership

Job description

Miratech is a global IT services and consulting company seeking a Delivery Director, MiraCloud Implementations to lead and assure successful MiraCloud deployments. You will oversee project managers, establish governance, and ensure profitability across complex engagements.

You will partner with Customer Success teams and executives to drive growth, client satisfaction, and delivery excellence while shaping our project management practice and standards.