MiraCloud Delivery Executive — Enterprise Implementations

Miratech; Indianapolis (IN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relentless Performance culture

Competitive pay benefits

Remote work option

Growth opportunities

Global impact projects

Diversity & inclusion

Job summary

Miratech in the United States seeks a Delivery Director for MiraCloud Implementations to guide complex enterprise deployments, ensure client satisfaction, deliver on time, and drive profitability. You will lead multiple project managers, establish governance, scale project management practices, coach teams, and partner with Customer Success and executive stakeholders to enable sustainable growth.

You will bring 15+ years of IT delivery leadership, strong communication with C-level stakeholders,

Qualifications

• 15+ years of IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Delivery leadership

Stakeholder mgmt

PMO leadership

Enterprise programs

CX/CCaaS

Communication

Job description

Miratech in the United States seeks a Delivery Director for MiraCloud Implementations to guide complex enterprise deployments, ensure client satisfaction, deliver on time, and drive profitability. You will lead multiple project managers, establish governance, scale project management practices, coach teams, and partner with Customer Success and executive stakeholders to enable sustainable growth.

You will bring 15+ years of IT delivery leadership, strong communication with C-level stakeholders,