Program Manager

Miratech; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Relocation program

ForeverRemote work culture

Professional development

Global impact projects

Team social events

Job summary

Miratech is seeking a Program Manager to organize programs and activities that align with our strategic direction. The role requires a strong technical background and leadership potential to operate in a high-growth environment.

You will identify client needs, manage delivery focus, and lead a subordinated team through hiring, onboarding, and performance reviews while coordinating with stakeholders across borders.

Qualifications

• 5+ years of program management or director-level experience.
• Experience leading 5+ concurrent projects with teams of 50+.
• Experience in enterprise technology transformation; FinTech a plus.
• Outsourcing development experience from client or subcontractor side.
• Ability to produce program-level status reports and risk analyses.
• Strong communication and problem-solving skills; customer-facing.
• Experience with remote/international project teams.

Responsibilities

• Organize programs and activities aligned with strategic direction.
• Develop programs to support long-term goals and leadership.
• Lead delivery focus based on targets and priorities.
• Identify delivery risks and manage them to acceptable levels.
• Develop subordinated teams to required levels; recruit with sourcing.
• Review project finances and ensure profitable delivery.
• Meet stakeholders to discuss status and goals.
• Ensure customer satisfaction, safety, quality, and performance.

Skills

Program management

People management

Stakeholder management

Remote team leadership

Risk management

Education

Bachelor's degree in a relevant field

Tools

Microsoft Project

Jira

Job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Program Manager to be responsible for organizing programs and activities for our company. The Program Manager will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long-term goals.
We are looking for a leader with strong technical background, capable of operating in a high-growth environment with changing priorities and long-term leadership potential.
Responsibilities:

• Fulfilling Miratech commitments given to the clients in a profitable way
• Identifying clients’ needs and demands and leading the up-sale process within existing engagement/frameworks
• Setting delivery focus according to business targets and priorities
• Identifying delivery risks and managing them to the proper level
• Developing a subordinated teamto the level required
• Managehiring by working with sourcing to pre-select, interview, hire, andonboarding
• Review finances for all projects under the program
• Meeting with stakeholders to discuss program status and goals
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance

Qualifications

• 5+ years of program management, department director, or equivalent experience
• Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people
• 3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus
• Successful experience with outsourcing development from the client-side or subcontractor side
• Experience in creatingprogram-level status reports
• Knowledge of risk/issue management
• Methodical in approach to resolving issues
• Written and verbal communication presentation skills, and excellent problem-solving skills
• Customer-facing experience
• Focus on Customer Success in Professional Service engagements
• Experience with remote/international project team management
• Solid engineering background with hands-on experience in technology delivery.
• Ability to understand commercial business needsand manage different stakeholders
• Ability to navigate ambiguity and changing priorities

Nice to Have

• Experience in FinTech, CX / Contact Center domains

Additional Information

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.