Deliver/CS Lead - MedTech ERP Transformation (28mo)

Biopharma Careers; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Paid time off

Job summary

Johnson & Johnson is seeking a Deliver Workstream Lead for the Transcend program within the MedTech division. The role focuses on configuring and guiding the Deliver/Customer Service workstream to support North America order-to-cash processes, with a primary location in Raritan, NJ and potential US-based remote options.

You will lead workshops, validate template builds, manage data readiness, enable change, and coordinate with cross-functional teams.

Qualifications

• Minimum four (4) years of business-related experience in Supply Chain or Order to Cash Processes.
• Subject‑matter expertise in Deliver/Customer Service and Order‑to‑Cash capabilities within an SAP environment.
• Ability to drive timely decision‑making and execution against defined plans while handling risk and dependencies.
• Strong self‑leadership, with the ability to operate effectively in ambiguity and drive transformation.
• Ability to balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness.
• Strong analytical and problem‑solving skills to assess current‑state processes and drive improvements.

Responsibilities

• Lead participation in solution confirmation workshops ensuring alignment with order management and requirements.
• Serve as Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions.
• Drive change impact assessment and readiness planning across the O2C deployment.
• Represent Deliver in system demos and design, providing structured, strategic feedback.
• Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness.
• Define and govern Deliver/Customer service test scenarios to support end‑to‑end order to cash validation.
• Lead validation activities for the deliver customer service workstream through coordinated testing and business simulations.
• Assess and communicate solutions impacting KPIs, service levels and customer experience.
• Ensure SOPs, Work Instructions and adoption activities are completed and approved prior to deployments.
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and stabilization activities.

Skills

Deliver/CS experience

SAP OTC knowledge

Leadership in ambiguity

Decision making

Stakeholder alignment

Education

Bachelor’s degree

Tools

SAP Deliver/CS modules

Job description

Johnson & Johnson is seeking a Deliver Workstream Lead for the Transcend program within the MedTech division. The role focuses on configuring and guiding the Deliver/Customer Service workstream to support North America order-to-cash processes, with a primary location in Raritan, NJ and potential US-based remote options.

You will lead workshops, validate template builds, manage data readiness, enable change, and coordinate with cross-functional teams.