MedTech Deliver Lead, Customer Service & O2C Transformation

Johnson & Johnson Co.; Raritan (NJ); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Johnson & Johnson is seeking a Deliver Customer Service Workstream Lead to ensure the pre-defined global Transcend OTC template supports North America customer service processes. The role collaborates with cross-functional teams to validate build decisions and ensure scalable, adoption-ready solutions.

The position emphasizes process alignment, testing, and change enablement to ensure readiness and successful deployment across the network. Remote options may be considered on a case-by-case basis.

Qualifications

• Minimum three (3) years of related business experience in Supply Chain or Order to Cash Processes.
• A minimum of a Bachelor's degree
• Subject‑matter expertise in Order‑to‑Cash capabilities within an SAP environment.

Responsibilities

• Participate in solution confirmation workshops, ensuring alignment to order management requirements.
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions.
• Drive Deliver change impact assessment and readiness planning across the order to cash deployment.
• Represent Customer Service in system demos and design reviews, providing structured, strategic feedback.
• Oversee data readiness, including data cleansing, validation, and deployment preparedness.

Skills

Order-to-Cash

Supply Chain

Stakeholder management

Education

Bachelor's degree

Tools

SAP

Job description

Johnson & Johnson is seeking a Deliver Customer Service Workstream Lead to ensure the pre-defined global Transcend OTC template supports North America customer service processes. The role collaborates with cross-functional teams to validate build decisions and ensure scalable, adoption-ready solutions.

The position emphasizes process alignment, testing, and change enablement to ensure readiness and successful deployment across the network. Remote options may be considered on a case-by-case basis.