Deliver Care Coordinator

TBG | The Bachrach Group; Town of Woodbury (NY); Híbrido; USD 41.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work flexibility

Commission opportunities

Career potential

Resumo da vaga

The Bachrach Group is seeking a polished Customer Care & Delivery Coordinator in New York to steward the delivery journey from purchase to handover. You will be the primary contact, ensuring timely updates, accurate records, and smooth interactions with customers, dealers, and financial partners.

This role rewards strong communication, organization, and a proactive mindset. Hybrid work is available after completing training, with base salary plus commission and opportunities for growth.

Qualificações

• 1–2 years in customer service, administrative, or coordination roles.
• Strong verbal and written communication skills.
• Professional, articulate, and customer-focused demeanor.
• Highly organized with keen attention to detail.
• Ability to multitask and meet deadlines in a fast-paced setting.
• Solid problem-solving and decision-making abilities.
• Comfort with business systems and Microsoft Office applications.

Responsabilidades

• Serve as the main point of contact for customers throughout the delivery process.
• Respond promptly and professionally to customer, dealer, financial institution, and internal inquiries.
• Maintain accurate customer records, task updates, and follow-up activities.
• Monitor delivery timelines and ensure all required actions are completed on schedule.
• Coordinate vehicle deliveries between customers and dealerships.
• Collect and verify required documentation prior to delivery.
• Identify and resolve tax, title, registration, and delivery-related issues before customer arrival.
• Manage delivery delays and provide effective solutions to customer concerns.
• Handle cancellation requests and customer complaints with professionalism and urgency.
• Ensure payments are received and verified prior to delivery completion.
• Conduct post-delivery follow-up calls and customer satisfaction surveys.
• Review completed deliveries, close out orders, and maintain accurate records.
• Meet monthly and quarterly delivery goals and performance metrics.

Conhecimentos

Customer service

Communication

Organization

Multitasking

Problem-solving

MS Office

Formação

Associate's or Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da vaga

$45,000 Base Salary + Commission (Potential Earnings of $70,000+)

Available Schedules: 8:30 AM-3:30 PM, 9:00 AM-5:00 PM, or 9:30 AM-5:30 PM

About the Opportunity

A globally recognized organization specializing in customer support and logistics services for international automotive deliveries is seeking a polished, professional, and tech-savvy Customer Care & Delivery Coordinator to join its growing team.

This role is ideal for an individual with exceptional communication skills who thrives in a fast-paced environment and is passionate about delivering an outstanding customer experience. You will serve as the primary point of contact throughout the delivery process, ensuring customers receive timely updates, support, and a seamless experience from purchase through delivery.

Key Responsibilities

• Serve as the main point of contact for customers throughout the delivery process.
• Respond promptly and professionally to customer, dealer, financial institution, and internal inquiries.
• Maintain accurate customer records, task updates, and follow-up activities.
• Monitor delivery timelines and ensure all required actions are completed on schedule.
• Coordinate vehicle deliveries between customers and dealerships.
• Collect and verify required documentation prior to delivery.
• Identify and resolve tax, title, registration, and delivery-related issues before customer arrival.
• Manage delivery delays and provide effective solutions to customer concerns.
• Handle cancellation requests and customer complaints with professionalism and urgency.
• Ensure payments are received and verified prior to delivery completion.
• Conduct post-delivery follow-up calls and customer satisfaction surveys.
• Review completed deliveries, close out orders, and maintain accurate records.
• Meet monthly and quarterly delivery goals and performance metrics.
• Support additional projects and responsibilities as assigned.

Qualifications

• 1-2 years of customer service, administrative, customer care, or coordination experience.
• Strong verbal and written communication skills.
• Professional, articulate, and customer-focused demeanor.
• Highly organized with strong attention to detail.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Comfortable using technology, business systems, and Microsoft Office applications.
• Collaborative team player with excellent interpersonal skills.
• Associate's or Bachelor's degree preferred but not required.

What We're Looking For

The ideal candidate is:

• Polished, professional, and confident when communicating with customers.
• Detail-oriented and dependable.
• Solution-oriented and proactive.
• Dedicated to providing exceptional customer service and ensuring customer satisfaction.

Why Join Us?

• Competitive base salary plus commission opportunities.
• Hybrid work flexibility after successful completion of training.
• Established and growing organization with long-term career potential.
• Collaborative and supportive team environment.
• Opportunity to make a direct impact on the customer experience.