Customer Care Representative

Andersen Corp.; Lenexa (KS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

PTO

401(k) plan

Professional development

Work-life balance

Collaboration culture

Job summary

Andersen Corp. in Lenexa, KS is seeking a Customer Care Representative to provide frontline service for delivery partners and customers. You will analyze requests, respond to inquiries, and process orders with accuracy from intake to fulfillment.

The role emphasizes teamwork, clear communication, and attention to detail, with opportunities to support sales fulfillment and back-up colleagues as needed.

Qualifications

• Minimum 1 year of customer service experience.
• High School diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to work in a team and provide good phone etiquette.
• Detail-oriented with listening skills.
• Flexible and positive outlook.

Responsibilities

• Responds to homeowner and delivery partner inquiries.
• Processes complex orders with accuracy.
• Updates the customer management system.
• Diagnoses and resolves order issues.
• Schedules appointments with homeowners.
• Prepares customer correspondence and materials for sales fulfillment.
• Implements ways to improve service levels.
• Provides feedback to delivery partners and customers.

Skills

Customer service experience

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Teamwork

Listening skills

Detail orientation

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

PURPOSE: The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests.

Primary Responsibilities

• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Schedules appointments with homeowners.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.
• Focus is on providing customer service for delivery partners/customers.
• Responsible for intermediate to complex level tasks.
• Able to provide back-up to other team members.
• Works under general supervision following defined procedures; requires some judgment in application.
• Ensure company payments are processed in a timely manner.

Culture and Benefits

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development
• A culture that supports work-life balance
• An environment where collaboration is key
• Volunteer opportunities - on company time
• Environmentally conscious business decisions

8,000+ employees and career opportunities nationwide.

Qualifications and Skill Requirements

• High School diploma or equivalent.
• Minimum of 1-year customer service experience.
• Basic word processing and spreadsheet skills.
• Ability to develop and establish good interpersonal relationships.
• Demonstrates ability to work and contribute in a team environment.
• Good phone etiquette and verbal/writing skills.
• Customer orientation.
• Flexibility & positive outlook.
• Listening skills.
• Detail orientation.