High Performance Vehicle Delivery Specialist

ADP, Inc.; United States; A distancia; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Automatic Data Processing, Inc. is seeking an Automotive Delivery Specialist – High-Performance Vehicles to deliver a seamless, personalized handover experience for clients in the United States.

You will be the primary customer contact during delivery, guiding clients through features, technology, and performance capabilities to ensure confidence behind the wheel. You will coordinate delivery logistics with concierge and logistics teams to uphold the highest standards of service.

Formación

• 3-5 years in automotive, ride-and-drive, or motorsports industry.
• Strong mechanical knowledge of high-performance vehicle systems.
• Excellent verbal and written communication with high-net-worth individuals.
• Must have a valid driver’s license and a clean driving record.

Responsabilidades

• Serve as the final customer-facing point of contact during delivery, providing a personalized, informative experience.
• Demonstrate comprehensive knowledge of high-performance vehicles, including mechanical systems and maintenance requirements.
• Conduct detailed vehicle walkthroughs covering features, technology, operation, and performance characteristics; accompany test drives when required.
• Communicate clearly with clients from diverse backgrounds, including high-net-worth individuals.
• Lead demonstrations and presentations, answering questions confidently with insights.
• Assist with delivery scheduling, vehicle transportation, and documentation for a smooth handover.
• Coordinate with concierge and logistics teams to align delivery activities and maintain high service standards.
• Identify and resolve delivery-related issues, escalating when needed and reporting post-delivery results.

Conocimientos

Automotive knowledge

Customer service

Communication

Presentation

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

High Performance Vehicle Delivery Specialist

Regular Full Time Remote, US

Today Requisition ID: 1364

Job Summary

As an Automotive Delivery Specialist – High-Performance Vehicles, you will deliver a seamless, personalized, and exceptional vehicle handover experience. As the primary customer contact during delivery, you will help clients understand their vehicle’s features, technology, performance capabilities, operation, and care, ensuring they feel confident behind the wheel.

This role combines strong mechanical and automotive knowledge with exceptional customer service, communication, and presentation skills. You must be comfortable engaging with a wide range of personalities, including high-net-worth individuals, and tailoring the experience to each client’s needs.

You will also coordinate delivery logistics and collaborate with concierge and logistics teams to ensure every aspect of the experience meets the highest standards. Success requires self-motivation, discretion, sound independent judgment, and attention to detail.

Responsibilities

• Serve as the final customer-facing point of contact during the delivery process, providing a personalized, informative, and memorable experience.
• Demonstrate comprehensive knowledge of high-performance vehicles, including mechanical systems, performance capabilities, and maintenance requirements.
• Conduct detailed vehicle walkthroughs covering features, technology, operation, and performance characteristics. Ensure clients feel confident operating their vehicles. Accompany clients on a test drive when required.
• Communicate clearly, professionally, and confidently with clients of diverse backgrounds and personalities, including high-net-worth individuals.
• Lead engaging presentations and vehicle demonstrations, answer questions confidently, and provide knowledgeable insights.
• Assist with delivery scheduling, vehicle transportation, and documentation to support a smooth, timely handover.
• Work closely with concierge and logistics teams to align delivery activities and maintain consistently high service standards.
• Promptly identify delivery-related issues, communicate them to the concierge team, and resolve or elevate them as appropriate.
• Prepare accurate and timely post-delivery reports.

Qualifications

• 3-5 years of experience in the automotive, ride-and-drive, or motorsports industry; experience with high-performance vehicles is preferred.
• Strong understanding of automotive mechanics, particularly high-performance vehicle systems, operation, and maintenance.
• Active participation in competitive motorsports or, at a minimum, extensive track-day experience.
• A genuine passion for high-performance vehicles and the automotive industry.
• Excellent verbal and written communication skills, with the ability to engage effectively with high-net-worth individuals and large groups.
• Demonstrated ability to deliver exceptional service, build lasting client relationships, anticipate changing customer needs, and respond with professionalism and integrity.
• Experience coordinating logistics and addressing scheduling, transportation, or other delivery-related challenges.
• Confidence and experience presenting to large groups and leading demonstrations.
• Ability to exercise sound judgment and address issues efficiently and professionally.
• Proficiency in the Microsoft Office suite.
• Must be at least 18 years old and maintain a valid driver’s license and an acceptable, safe driving record.
• Must successfully complete a pre-employment background check.