Delinquent Loan Workout Specialist

Selene Finance; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance seeks a mortgage servicing specialist to manage a portfolio of delinquent loans (30+ and 90+ days), contact customers weekly, and serve as the single point of contact for assigned accounts. You will analyze financial information for loss mitigation and process workout options to help borrowers stay in their homes.

Responsibilities include calling customers, attorneys, and realtors; performing light skip-tracing, and ensuring lien integrity while maintaining compliance with

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 2–4 years of related experience in mortgage servicing or loss mitigation.
• GSE experience (FHLMC/FNMA) strongly preferred.

Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Education

High school diploma or GED

Associate’s degree preferred

Job description

Selene Finance seeks a mortgage servicing specialist to manage a portfolio of delinquent loans (30+ and 90+ days), contact customers weekly, and serve as the single point of contact for assigned accounts. You will analyze financial information for loss mitigation and process workout options to help borrowers stay in their homes.

Responsibilities include calling customers, attorneys, and realtors; performing light skip-tracing, and ensuring lien integrity while maintaining compliance with