Delinquency Resolution Specialist

Selene Finance LP; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP is seeking a Mortgage Collections Specialist to manage delinquent accounts and drive repayment commitments in a fast-paced environment. The role requires strong communication, adherence to investor guidelines, and a focus on reducing risk across a portfolio in Dallas, TX.

Ideal candidates will have 2–3 years in mortgage servicing or collections, familiarity with loss mitigation strategies, and the ability to explain options clearly to borrowers.

Qualifications

• Two to three years of mortgage servicing or collections experience.
• Strong communication skills and professionalism in sensitive financial discussions.
• Ability to work in fast-paced, metrics-driven call center.
• Knowledge of delinquency, repayment options, and loss mitigation basics.
• Bilingual a plus.

Responsibilities

• Manage collection activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and manual outbound outreach.
• Handle inbound and outbound borrower calls to collect payments, resolve inquiries, and provide exceptional customer service.
• Secure payments and Promise-to-Pay commitments while reducing delinquency progression and account risk.
• Communicate delinquency status, potential consequences, and investor requirements to create urgency and drive resolution.
• Conduct borrower financial assessments to evaluate hardships, document findings, and determine appropriate solutions.
• Recommend and discuss repayment plans, forbearance options, loss mitigation programs, and other workout solutions based on eligibility guidelines.
• Educate borrowers on assistance programs, required documentation, application timelines, and next steps throughout the resolution process.
• Establish payment arrangements, promote recurring ACH enrollment, and follow up on commitments to maximize payment fulfillment.
• Maintain accurate account documentation and ensure compliance with company policies, investor requirements, and regulatory standards.
• Meet attendance, quality, productivity, and performance goals while remaining current on servicing, collection, and loss mitigation practices.

Skills

Mortgage servicing experience

Collections experience

Call center experience

Loss mitigation knowledge

Customer service skills

Education

High school diploma or equivalent

Tools

Black Knight knowledge

Job description

Selene Finance LP is seeking a Mortgage Collections Specialist to manage delinquent accounts and drive repayment commitments in a fast-paced environment. The role requires strong communication, adherence to investor guidelines, and a focus on reducing risk across a portfolio in Dallas, TX.

Ideal candidates will have 2–3 years in mortgage servicing or collections, familiarity with loss mitigation strategies, and the ability to explain options clearly to borrowers.