Delinquency & Recovery Specialist

Selene Finance LP; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Employee Assistance Program

FSA

HSA

Paid holidays

Life Insurance

401(k) Plan

Job summary

Selene Finance LP is seeking a dedicated Mortgage Collections Specialist to manage loan portfolios, engage borrowers via calls, and drive timely payments while offering compliant hard-ship options. This on-site role emphasizes accurate documentation, empathy in communication, and adherence to investor guidelines.

Responsibilities include securing payments, evaluating hardships, and promoting loss-mitigation programs, with a focus on achieving delinquency reduction and reliable customer service

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Two to three years of experience in mortgage servicing, collections, call center operations, loss mitigation, or related financial services.
• Strong understanding of borrower delinquency, payment resolution, and customer service best practices.
• Ability to discuss sensitive financial situations with professionalism, empathy, and confidence.
• Strong verbal and written communication skills, including explaining account status and payment expectations clearly.
• Ability to work in a fast-paced, metrics-driven call center environment.
• Strong attention to detail and ability to document borrower interactions accurately.
• Knowledge of Black Knight products and default areas (e.g., Bankruptcy, Foreclosure, REO) preferred.
• Bilingual language skills are a plus.

Responsibilities

• Manage collection activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and manual outbound outreach.
• Handle inbound and outbound borrower calls to collect payments, resolve inquiries, and provide exceptional customer service.
• Secure payments and Promise-to-Pay commitments while reducing delinquency progression and account risk.
• Communicate delinquency status, potential consequences, and investor requirements to drive resolution.
• Conduct borrower financial assessments to evaluate hardships and determine appropriate solutions.
• Recommend and discuss repayment plans, forbearance options, loss mitigation programs, and other workout solutions.
• Educate borrowers on assistance programs, documentation, timelines, and next steps.
• Establish payment arrangements and promote recurring ACH enrollment.

Skills

Mortgage servicing

Collections

Call center

Loss mitigation

Communication

Black Knight

Bilingual (nice to have)

Education

High school diploma

Tools

Black Knight

Job description

Selene Finance LP is seeking a dedicated Mortgage Collections Specialist to manage loan portfolios, engage borrowers via calls, and drive timely payments while offering compliant hard-ship options. This on-site role emphasizes accurate documentation, empathy in communication, and adherence to investor guidelines.

Responsibilities include securing payments, evaluating hardships, and promoting loss-mitigation programs, with a focus on achieving delinquency reduction and reliable customer service