Delinquent Loan Specialist — Loss Mitigation & Workouts

Selene Finance LP; Dallas (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP is seeking a Loss Mitigation Specialist in Dallas, TX. The role focuses on managing delinquent loan portfolios and delivering loss mitigation solutions to borrowers while coordinating with attorneys, realtors, and other stakeholders.

You will analyze borrower financials, recommend workout options, and ensure compliance with investor and company guidelines in a fast-paced environment. A strong time management mindset is essential.

Qualifications

• High school diploma or GED required.
• Associate’s degree preferred.
• 2–4 years of related experience in mortgage servicing or loss mitigation.
• GSE experience (FHLMC/FNMA) strongly preferred.

Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.

Education

High school diploma or GED

Associate’s degree

Job description

Selene Finance LP is seeking a Loss Mitigation Specialist in Dallas, TX. The role focuses on managing delinquent loan portfolios and delivering loss mitigation solutions to borrowers while coordinating with attorneys, realtors, and other stakeholders.

You will analyze borrower financials, recommend workout options, and ensure compliance with investor and company guidelines in a fast-paced environment. A strong time management mindset is essential.