Loss Mitigation Specialist

Selene Finance LP; Texas; Presencial; USD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Descripción de la vacante

Selene Holdings seeks a dedicated professional to manage a portfolio of delinquent loans and coordinate loss mitigation strategies. You will act as the single point of contact for assigned accounts, handling calls with customers, attorneys, and real estate professionals while ensuring lien integrity and regulatory compliance.

The role requires 2–4 years in mortgage servicing or loss mitigation, with a preference for GSE experience.

Formación

• High school diploma or GED required; Associate’s degree preferred.
• 2–4 years of related experience in mortgage servicing or loss mitigation.
• GSE experience (FHLMC/FNMA) strongly preferred.

Responsabilidades

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Conocimientos

Mortgage servicing experience

Loss mitigation knowledge

Customer contact and outreach

SPOC for accounts

Educación

High school diploma or GED

Associate’s degree preferred

Herramientas

FHLMC/FNMA familiarity

Descripción del empleo

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment. Qualifications: Education: High school diploma or GED required; Associate’s degree preferred. Experience: 2–4 years of related experience in mortgage servicing or loss mitigation. GSE experience (FHLMC/FNMA) strongly preferred. Why Selene?

Benefits

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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