Strategic Loss Mitigation Specialist

Selene Finance LP; Texas; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings seeks a dedicated professional to manage a portfolio of delinquent loans and coordinate loss mitigation strategies. You will act as the single point of contact for assigned accounts, handling calls with customers, attorneys, and real estate professionals while ensuring lien integrity and regulatory compliance.

The role requires 2–4 years in mortgage servicing or loss mitigation, with a preference for GSE experience.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 2–4 years of related experience in mortgage servicing or loss mitigation.
• GSE experience (FHLMC/FNMA) strongly preferred.

Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Skills

Mortgage servicing experience

Loss mitigation knowledge

Customer contact and outreach

SPOC for accounts

Education

High school diploma or GED

Associate’s degree preferred

Tools

FHLMC/FNMA familiarity

Job description

Selene Holdings seeks a dedicated professional to manage a portfolio of delinquent loans and coordinate loss mitigation strategies. You will act as the single point of contact for assigned accounts, handling calls with customers, attorneys, and real estate professionals while ensuring lien integrity and regulatory compliance.

The role requires 2–4 years in mortgage servicing or loss mitigation, with a preference for GSE experience.