Delinquency Support Specialist - Payment & Member Care

American1cu; Jackson, Northern (MI, KY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Responsible Time Off

Job summary

American 1 Credit Union in Jackson, MI is seeking a Payment Support Specialist to contact members and collect on delinquent accounts while upholding a positive image of the credit union. This on-site role requires strong communication and a solutions-focused approach.

Key duties include delinquency management 30–89 days, arranging payment plans, and collaborating with team members to resolve balance issues.

Qualifications

• High school diploma or GED.
• 1–2 years of credit union/banking experience.
• Ability to work in a fast-paced, often stressful environment with multitasking.
• Excellent organizational and communication skills.

Responsibilities

• Contact members with delinquent accounts and collect payments.
• Promote a positive image of American 1 Credit Union.
• Identify reasons for delinquency and set up payment arrangements.
• Collaborate with team to achieve scorecard and goals.

Skills

Delinquency experience

Customer service

Problem solving

Job description

American 1 Credit Union in Jackson, MI is seeking a Payment Support Specialist to contact members and collect on delinquent accounts while upholding a positive image of the credit union. This on-site role requires strong communication and a solutions-focused approach.

Key duties include delinquency management 30–89 days, arranging payment plans, and collaborating with team members to resolve balance issues.