Member-Focused Collections Specialist

HealthPlus Federal Credit Union; Jackson (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

HealthPlus Federal Credit Union in Jackson, Mississippi seeks a dependable Collections Specialist to manage delinquent accounts and support daily operations. You will contact members, arrange payments, document activity, and assist with recoveries, garnishments, and legal processes as needed.

This on-site role requires knowledge of banking operations, strong communication, attention to detail, and the ability to work independently within a small team.

Qualifications

• Experience in banking, credit union, or financial institution preferred.
• Collections experience strongly preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential financial information with discretion.
• Excellent organizational and follow-up abilities.
• Ability to work independently and as part of a small team.

Responsibilities

• Monitor and work delinquent loan and account relationships.
• Contact members regarding past-due accounts and establish payment arrangements.
• Document collection activity and maintain accurate account records.
• Prepare collection letters, notices, and other correspondence.
• Assist with recoveries, repossessions, garnishments, and legal collection processes.
• Assist with bankruptcy accounts and related documentation as needed.
• Maintain accurate collection reports and tracking spreadsheets.
• Work with management and staff to resolve delinquent accounts.
• Follow credit union policies and applicable collection and consumer protection requirements.
• Assist members professionally and respectfully when discussing account concerns.
• Provide teller and front-line member service support when needed.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Confidential information handling

Independent working

Team collaboration

Detail oriented

Customer service

Tools

MS Excel

MS Word

SharePoint

Adobe Acrobat

Email productivity tools

Job description

HealthPlus Federal Credit Union in Jackson, Mississippi seeks a dependable Collections Specialist to manage delinquent accounts and support daily operations. You will contact members, arrange payments, document activity, and assist with recoveries, garnishments, and legal processes as needed.

This on-site role requires knowledge of banking operations, strong communication, attention to detail, and the ability to work independently within a small team.