Delinquency Solutions Specialist

Mortgage Center LLC; Southfield, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Mortgage Center in Southfield, MI, is seeking a Member Solutions Counselor in a hybrid role (1 day on-site). The position focuses on early intervention with delinquent members, working with credit unions, and arranging repayment plans.

Ideal candidates have at least 1 year in collections or customer service and strong communication, organization, and mortgage guidelines knowledge. The role offers opportunities to develop expertise in mortgage defaults and related loss mitigation practices within

Qualifications

• Minimum of 1 year of collections or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills for fast-paced, regulated environments.
• Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines.

Responsibilities

• Keep open lines of communication with delinquent members for early intervention counseling.
• Work closely with investor credit unions and maintain positive relationships with their collection staff.
• Use problem-solving abilities to tackle issues head-on and keep all parties informed as you work toward resolutions.
• Make daily outbound calls to review members' financial status and develop workable repayment arrangements.

Skills

Communication skills

Customer service

Problem-solving

Verbal communication

Written communication

Job description

Mortgage Center in Southfield, MI, is seeking a Member Solutions Counselor in a hybrid role (1 day on-site). The position focuses on early intervention with delinquent members, working with credit unions, and arranging repayment plans.

Ideal candidates have at least 1 year in collections or customer service and strong communication, organization, and mortgage guidelines knowledge. The role offers opportunities to develop expertise in mortgage defaults and related loss mitigation practices within