Delinquency Specialist- Quality Assurance

Associa; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Associa is seeking a Delinquency Specialist- Quality Assurance to support the collection and management of delinquent homeowner accounts across North America within a centralized accounting services environment.

You will maintain records, process delinquency activities, prepare lien documents, coordinate with collection agencies, and support process improvements while delivering strong customer service.

Qualifications

• 1–3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or related field.
• Associate's degree or equivalent preferred; strong organizational skills.
• Ability to handle sensitive account information professionally and accurately.

Responsibilities

• Maintain delinquency statuses and homeowner account records in company systems.
• Process delinquency activities in accordance with policies and procedures.
• Review account activity and answer questions about homeowner balances.

Skills

Customer service

Analytical thinking

Prioritization

Adaptability

Learning systems

Education

Associate's degree in Business, Accounting, Finance, or related field

Tools

C3 software (Complete Control for Communities)

Job description

Delinquency Specialist- Quality Assurance

#27032

Job Description

The Delinquency Specialist- Quality Assurance is responsible for assisting with the collection and management of delinquent homeowner accounts for community associations. This position provides accounting and administrative support within a fast-paced, centralized accounting services environment serving community associations across North America.

Job Responsibilities

• Maintain delinquency statuses and homeowner account records within company systems.
• Process delinquency activities in accordance with association policies and procedures.
• Review account activity and assist with answering questions regarding homeowner balances.
• Review print proofs for accuracy before distribution.
• Prepare lien notifications, release of lien documents, and other collection-related correspondence.
• Assemble and submit account packages to collection agencies or attorneys as needed.
• Enter and maintain reimbursable charges and collection-related fees.
• Communicate with branch staff regarding account status and collection efforts.
• Assist with collection activities, including lien filings, title searches, and credit bureau reporting.
• Maintain late fee and interest settings in company systems according to association requirements.
• Ensure records are accurate, complete, and compliant with company policies.
• Provide administrative support for departmental projects and process improvements.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Customer service mindset with the ability to build positive working relationships.
• Basic analytical and critical thinking abilities.
• Ability to learn new systems, processes, and industry regulations.
• Experience with Complete Control for Communities (C3) software is a plus but not required.

Education and Experience

• Associate's degree in Business, Accounting, Finance, or a related field is a plus.
• 1-3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or a related field.
• Demonstrated ability to provide excellent customer service and maintain professionalism when handling sensitive account information.