Delinquency Specialist

Associa; Richardson (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Associa is seeking an entry-level Delinquency Specialist to support the collection and management of delinquent homeowner accounts for community associations in North America. The role emphasizes accuracy, teamwork, and a willingness to learn in a fast-paced centralized accounting environment.

The position involves handling delinquency statuses, processing accounts, assisting with liens, and coordinating with attorneys and agencies.

Qualifications

• High School Diploma or GED required.
• Entry-level position with training provided.
• 0-3 years in customer service, administrative support, collections, banking, or related field.

Responsibilities

• Assist with setting up and maintaining delinquency statuses in company systems.
• Process delinquent accounts per association policies and procedures.
• Review homeowner account activity and answer basic inquiries.
• Review print proofs for accuracy prior to distribution.
• Prepare collection-related correspondence, including lien and release of lien notifications.
• Assemble account packages for attorneys and collection agencies as needed.
• Communicate with collection agencies, attorneys, and branch staff regarding account status updates.
• Assist with lien filings, title searches, and credit bureau reporting.
• Ensure data accuracy and compliance with company policies.
• Perform other duties as assigned.

Skills

Basic math

Microsoft Office

Customer service

Multitasking

Attention to detail

Account management

Teamwork

Willing to learn

Education

High School Diploma or GED

Associate degree in Accounting/Finance or related field

Tools

Microsoft Office Suite

Job description

The Delinquency Specialist is responsible for supporting the collection and management of delinquent homeowner accounts for community associations. This entry-level position provides administrative and accounting support within a fast-paced, centralized accounting services environment serving community associations throughout North America. The ideal candidate is detail-oriented, organized, and eager to learn collection and account management processes.

Job Duties and Responsibilities

Duties include, but are not limited to:

• Assist with setting up and maintaining delinquency statuses in company systems.
• Process delinquent accounts in accordance with association policies and established procedures.
• Review homeowner account activity and assist with answering basic account-related inquiries.
• Review print proofs for accuracy prior to distribution.
• Prepare collection-related correspondence, including lien and release of lien notifications.
• Assemble account packages for attorneys and collection agencies as needed.
• Communicate with collection agencies, attorneys, and branch staff regarding account status updates.
• Assist with collection activities such as lien filings, title searches, and credit bureau reporting.
• Ensure data accuracy and compliance with company policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Basic math and problem-solving skills with the ability to review and understand account information.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn new systems, processes, and software applications.
• Customer service experience with the ability to interact professionally with internal and external customers.
• Ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced environment.
• Ability to interpret and apply written and verbal instructions.
• Dependable, self-motivated, and willing to learn.
• Works effectively both independently and as part of a team.
• Experience with accounting, collections, financial services, or community association management is a plus but not required.

Education and Experience

• High School Diploma or GED required.
• Associate degree in Accounting, Business, Finance, or a related field preferred but not required.
• 0-3 years of experience in customer service, administrative support, collections, banking, accounting support, or a related field.