Entry-Level Delinquency & Collections Specialist

Socket.dev; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Socket.dev in Dallas, TX seeks a Delinquency Specialist to support delinquent homeowner accounts for community associations across North America. This entry-level position emphasizes detail, organization, and a willingness to learn collection processes within a fast-paced accounting environment.

You will assist with delinquency statuses, process accounts per policies, generate notices, coordinate with attorneys and agencies, and maintain accurate records while supporting process improvements.

Qualifications

• Demonstrated accuracy in data entry and record keeping.
• Basic arithmetic and problem-solving to review account information.
• Proficiency with Outlook, Word, and Excel.
• Willingness to learn new systems and processes.
• Strong written and verbal communication abilities.
• Experience in customer service with professional interactions.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Good organizational skills and follow established procedures.
• Ability to interpret written and verbal instructions.
• Dependable, self-motivated, and team-oriented.
• Experience in accounting, collections, banking, or community association management is a plus.

Responsibilities

• Assist with setting up and maintaining delinquency statuses in company systems.
• Process delinquent accounts in accordance with policies and procedures.
• Review homeowner account activity and respond to inquiries.
• Generate delinquency notices and coordinate export/upload of files to print vendors.
• Review print proofs for accuracy before distribution.
• Prepare collection-related correspondence including lien notifications.
• Assemble account packages for attorneys and collection agencies as needed.
• Enter reimbursable charges and maintain accurate records.
• Communicate with agencies, attorneys, and staff on account status updates.
• Assist with collection activities such as lien filings and credit reporting.
• Maintain late fee and interest settings per association requirements.
• Ensure data accuracy and compliance with company policies.
• Support department projects and process improvements.

Skills

Attention to detail

Basic math

Microsoft Office

Learn new systems

Verbal and written communication

Customer service

Task prioritization

Organizational skills

Teamwork

Accounting/Collections knowledge

Education

High School Diploma or GED

Associate degree in Accounting/Finance/Business

0-3 years experience in related fields

Equivalent combinations considered

Tools

Microsoft Office Suite

Job description

Socket.dev in Dallas, TX seeks a Delinquency Specialist to support delinquent homeowner accounts for community associations across North America. This entry-level position emphasizes detail, organization, and a willingness to learn collection processes within a fast-paced accounting environment.

You will assist with delinquency statuses, process accounts per policies, generate notices, coordinate with attorneys and agencies, and maintain accurate records while supporting process improvements.