Delinquency QA Specialist: Precision in Collections

Associa; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Associa is seeking a Delinquency Specialist- Quality Assurance to support the collection and management of delinquent homeowner accounts across North America within a centralized accounting services environment.

You will maintain records, process delinquency activities, prepare lien documents, coordinate with collection agencies, and support process improvements while delivering strong customer service.

Qualifications

• 1–3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or related field.
• Associate's degree or equivalent preferred; strong organizational skills.
• Ability to handle sensitive account information professionally and accurately.

Responsibilities

• Maintain delinquency statuses and homeowner account records in company systems.
• Process delinquency activities in accordance with policies and procedures.
• Review account activity and answer questions about homeowner balances.

Skills

Customer service

Analytical thinking

Prioritization

Adaptability

Learning systems

Education

Associate's degree in Business, Accounting, Finance, or related field

Tools

C3 software (Complete Control for Communities)

Job description

Associa is seeking a Delinquency Specialist- Quality Assurance to support the collection and management of delinquent homeowner accounts across North America within a centralized accounting services environment.

You will maintain records, process delinquency activities, prepare lien documents, coordinate with collection agencies, and support process improvements while delivering strong customer service.