Delinquency Specialist

Socket.dev; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Socket.dev in Dallas, TX seeks a Delinquency Specialist to support delinquent homeowner accounts for community associations across North America. This entry-level position emphasizes detail, organization, and a willingness to learn collection processes within a fast-paced accounting environment.

You will assist with delinquency statuses, process accounts per policies, generate notices, coordinate with attorneys and agencies, and maintain accurate records while supporting process improvements.

Qualifications

• Demonstrated accuracy in data entry and record keeping.
• Basic arithmetic and problem-solving to review account information.
• Proficiency with Outlook, Word, and Excel.
• Willingness to learn new systems and processes.
• Strong written and verbal communication abilities.
• Experience in customer service with professional interactions.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Good organizational skills and follow established procedures.
• Ability to interpret written and verbal instructions.
• Dependable, self-motivated, and team-oriented.
• Experience in accounting, collections, banking, or community association management is a plus.

Responsibilities

• Assist with setting up and maintaining delinquency statuses in company systems.
• Process delinquent accounts in accordance with policies and procedures.
• Review homeowner account activity and respond to inquiries.
• Generate delinquency notices and coordinate export/upload of files to print vendors.
• Review print proofs for accuracy before distribution.
• Prepare collection-related correspondence including lien notifications.
• Assemble account packages for attorneys and collection agencies as needed.
• Enter reimbursable charges and maintain accurate records.
• Communicate with agencies, attorneys, and staff on account status updates.
• Assist with collection activities such as lien filings and credit reporting.
• Maintain late fee and interest settings per association requirements.
• Ensure data accuracy and compliance with company policies.
• Support department projects and process improvements.

Skills

Attention to detail

Basic math

Microsoft Office

Learn new systems

Verbal and written communication

Customer service

Task prioritization

Organizational skills

Teamwork

Accounting/Collections knowledge

Education

High School Diploma or GED

Associate degree in Accounting/Finance/Business

0-3 years experience in related fields

Equivalent combinations considered

Tools

Microsoft Office Suite

Job description

TheDelinquency Specialistis responsible for supporting the collection and management of delinquent homeowner accounts for community associations. This entry-level position providesadministrativeandaccountingsupportwithinafast-paced,centralizedaccountingservicesenvironmentservingcommunityassociationsthroughoutNorthAmerica.Theidealcandidateisdetail-oriented,organized,andeagertolearncollectionandaccountmanagementprocesses.

Job Duties and Responsibilities

Dutiesinclude,butarenotlimitedto:

• Assistwithsettingupandmaintainingdelinquencystatusesincompany systems.
• Processdelinquentaccountsinaccordancewithassociationpoliciesandestablishedprocedures.
• Reviewhomeowneraccountactivityandassistwithansweringbasicaccount-related inquiries.
• Generatedelinquencynoticesandcoordinatetheexportanduploadoffilestoprint vendors.
• Reviewprintproofsforaccuracypriortodistribution.
• Preparecollection-relatedcorrespondence,includinglienandreleaseofliennotifications.
• Assembleaccountpackagesforattorneysandcollectionagencies as needed.
• Enterreimbursablechargesandmaintainaccurateaccountrecords.
• Communicatewithcollectionagencies,attorneys,andbranchstaffregardingaccountstatusupdates.
• Assistwithcollectionactivitiessuchaslienfilings,titlesearches,andcredit bureau reporting.
• Maintainlatefeeandinterestsettingsincompanysystemsaccordingtoassociation requirements.
• Ensuredataaccuracyandcompliancewithcompany policies and procedures.
• Supportdepartmentalprojectsandprocessimprovementinitiativesasassigned.
• Performotherdutiesasassigned.

Qualifications

Knowledge,Skills,andAbilities

• Strongattentiontodetailandabilitytomaintainaccuraterecords.
• Basicmathandproblem-solvingskillswiththeabilitytoreviewandunderstandaccountinformation.
• ProficiencyinMicrosoftOfficeapplications,includingOutlook,Word,andExcel.
• Ability to learnnew systems,processes,andsoftwareapplications.
• Strongverbalandwrittencommunicationskills.
• Customerserviceexperiencewiththeabilitytointeractprofessionallywithinternalandexternalcustomers.
• Abilitytoprioritizetasks,managemultipleassignments,andmeetdeadlinesinafast-pacedenvironment.
• Strongorganizationalskillsandabilitytofollowestablishedprocedures.
• Abilitytointerpretandapplywrittenandverbalinstructions.
• Dependable,self-motivated,andwillingtolearn.
• Workseffectivelybothindependentlyandaspartofateam.
• Experiencewithaccounting,collections,financialservices,orcommunityassociationmanagementisaplusbutnotrequired.

EducationandExperience

• HighSchoolDiplomaorGEDrequired.
• AssociatedegreeinAccounting,Business,Finance,orarelatedfieldpreferredbutnotrequired.
• 0-3yearsofexperienceincustomerservice,administrativesupport,collections,banking,accountingsupport,orarelatedfield.
• Equivalentcombinationsofeducation,internshipexperience,andrelevantworkexperiencewillbeconsidered.