Delinquency Specialist I

Associa; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in Richardson, TX is seeking a Delinquency Specialist I to handle delinquencies for homeowners associations in a fast paced centralized accounting environment. The role focuses on processing delinquencies, generating notices, and coordinating with attorneys or agencies to resolve accounts.

The position requires a High School Diploma or GED and 0–3 years of related experience, with strong Excel and customer service skills. This on-site role supports branch operations across North America.

Qualifications

• 0-3 years of directly related or closely related experience.
• High School Diploma or GED required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Detail oriented and a team player.

Responsibilities

• Set up and maintain delinquency statuses.
• Implement delinquencies per Association policy.
• Understand and explain account activity.
• Generate delinquency notices and upload files.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien notifications.
• Prepare attorney/collection packages.
• Enter reimbursable charges.
• Point of contact for collection attorney or agency.
• Interact with branch staff on account statuses.
• Complete delinquency activities per policies, including lien filings and title searches.
• Manage late fees and late interest per branch.

Skills

Accounting concepts

Professional communication

Customer service

Detail oriented

Team player

Verbal and written instructions

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Delinquency Specialist I position is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Job Duties and Responsibilities

• Set up and maintain delinquency statuses.
• Implementing delinquencies on a structured systematic approach per Association policy.
• Understand and explain account activity.
• Generate delinquency notices, export, and upload file to Print House.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien Notifications.
• Prepare attorney/collection agency packages.
• Enter reimbursable charges.
• Point of contact for collection attorney or agency.
• Interact with branch staff on status of accounts.
• Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
• Manage late fees and late interest set up by branch in C3 association.
• Other duties as assigned.

Requirements

Knowledge and Skills:

• Perform calculations and analysis used in basic accounting.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.

Education and Experience

• High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.