Accounts Receivable Specialist

Optimum Community Management, LLC.; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

401K Match

Mileage Reimbursement

Paid Vacation

Paid Sick Leave

Paid Holidays

Birthday Off

Incentive Programs

Casual Environment

Company Functions

Job summary

Optimum Community Management, LLC. in Irvine, CA is seeking a dedicated customer service professional to support homeowners and clients within a community management context. The role emphasizes accurate billing, payments processing, and responsive client support.

You will handle AR tasks, payments, and inquiries, while contributing to a strong service culture and ongoing professional growth within our organization.

Qualifications

• HOA experience preferred but not required.
• Strong attention to detail and accuracy in work.
• Excellent organizational, customer service, and time management skills.
• Critical thinking and problem solving abilities.
• Proficient in Microsoft Office Suite or equivalent tools.

Responsibilities

• Respond to telephone, e-mail and written correspondence from homeowners, clients and industry related companies.
• Provide excellent, continuous, and consistent customer service across multiple communication platforms.
• Manage customer service calls through a team-based approach to a dedicated phone queue.
• Process homeowner payments, balance transfer transactions and address changes.
• Meet with homeowner walk-in traffic and address inquiries.
• Investigate billing and payment challenges and resolve issues.
• Process NSF checks and ACH payment transaction corrections.
• Prepare and send correspondence as needed and post payments.
• Enter and maintain homeowner ACH information and process related files.
• Process, transmit and balance daily/monthly ACH payment files to bank.
• Process daily lockbox payment files and ACH payment exceptions.

Skills

Customer service

Detail oriented

Time management

Problem solving

HOA experience

Tools

Microsoft Office Suite

Job description

We offer a competitive salary along with medical, dental, life insurance, 401K match, mileage reimbursement, paidvacation, paid sick leave and paid holidays. We provide a work life balance by providing a generous amount of time off. We are proud of our on-going training program, opportunities, and professional growth, which are just a few ways we invest in you!

• medical
• dental
• life insurance
• 401K match
• mileage reimbursement
• paidvacation
• paid sick leave
• paid holidays

OUR COMMITMENT

Our focus is to elevate industry service standards following our 30-year service vision. Our vision serves as our fundamental framework and guides every aspect of our business by describing what we need to accomplish, to continue achieving sustainable, quality growth. We are committed to enhancing our leadership and industry expertise to become the premier choice in community management.

Job Responsibilities Include (but are not limited to):

Customer Service:

• Respond to telephone, e-mail and written correspondencefrom homeowners, clients and industry related companies
• Provide excellent, continuous, and consistent customer service through multiple communication platforms resolving client inquiries in a timely manner
• Manage customer service calls through a team-based approach to a dedicated phone queue
• Process homeowner payments, balance transfertransactions and address changes
• Meet with homeowner walk-in traffic.
• Investigate billing and payment challenges
• ProcessNSF checksand ACH paymenttransaction corrections
• Prepare and send correspondence as needed.
• Post payment and account adjustments
• Post and maintain client billing records
• Generate monthly homeowner Billing Statements
• Enter and maintain homeowner ACH information.
• Process, transmit and balance daily / monthly ACH payment files to bank.
• Process daily lockbox payment files
• Process ACH Payment exceptions with homeowners

Accounts Receivable:

• Process late charges, prelien letters and liens for delinquent accounts
• Assist in processing intent to foreclose and attorney packages.
• Answer emails and phone calls from Board Members, Community Association Managers, Attorneys, and Homeowners for collections matters
• Process foreclosures by sending information to the applicable parties.
• Follow-up with collection attorneys on all pending matters (requests, complaints, etc.)
• Process approvals and denials of all requests based on client decisions.
• File creditors’ claims with the court as needed.
• Meet with the Community Manager before a board meeting to assist with any matters relating to collections.
• Process requests from Collection Attorneys, Community Association Managers, and Homeowners
• Process collections reports as requested by the manager for client meetings
• Review and code collection attorney invoices

Knowledge, Skills and Experience:

• HOA (property management) experience preferred but not required
• Strong attention to detail
• Strong organizational, customer service, and time management skills
• Critical thinking and problem solving skills.
• Proficient in Microsoft Office Suite

Medical, Dental, Life Insurance, 401K, paid vacation, paid sick leave, paid holidays plus birthday off, incentive programs, business casual environment and a lot of company functions!