Loan Delinquency Specialist - Collections

Community Bank, N.A.; Village of Canton (NY); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision & Dental insurance

401K with match

Pension

Tuition reimbursement

Banking discounts

Paid holidays

Paid vacation

Descripción de la vacante

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. in Upstate New York and beyond. The Collections role focuses on recovering delinquent loan accounts and maintaining compliance with applicable laws and internal controls.

This position emphasizes customer communication, payment arrangements, and collaboration with branches to resolve accounts while providing quality service. Hours are 40 per week with comprehensive benefits.

Formación

• High school diploma or equivalent required.
• Strong attention to detail and ability to multi-task in a time-sensitive environment.
• Excellent customer service and communication skills; moderate writing skills are required.

Responsabilidades

• Maintain knowledge of laws and regulations applicable to this position and follow policies and training requirements.
• Prioritize delinquent accounts and contact customers with status, history and solutions.
• Identify and send written correspondence and verify account details.
• Secure payments or set up payment arrangements; process phone payments.
• Review payment histories and correct posting errors.
• Assist customers with credit disputes and changes to account information.
• Research delinquency data to locate current contact information.
• Coordinate with branches to resolve accounts and handle call queue inquiries.

Conocimientos

Attention to detail

Typing and computer skills

Customer service

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. in Upstate New York and beyond. The Collections role focuses on recovering delinquent loan accounts and maintaining compliance with applicable laws and internal controls.

This position emphasizes customer communication, payment arrangements, and collaboration with branches to resolve accounts while providing quality service. Hours are 40 per week with comprehensive benefits.