Delinquency Resolution Specialist

GTE Financial; Tampa (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work arrangement

Flexible schedule

Professional development opportunities

Job summary

GTE Financial in Downtown Tampa is seeking a Member Resolution Representative I to oversee delinquency and minimize monetary losses across consumer loans, credit cards, mortgages, and deposits. You will interact with members and staff to determine causes of delinquency and implement action plans, including payments, transfers, and loss mitigation options.

The role requires strong communication, negotiation, and documentation skills.

Qualifications

• Requires 0 to 2 years in collections or related experience.
• Education and training aligned with financial institution collections.
• Knowledge of compliant collection practices and consumer protections.
• Proficient in documenting interactions and updating systems accurately.

Responsibilities

• Manage a portfolio of delinquent loans and accounts to prevent losses.
• Contact members to determine delinquency cause and discuss solutions.
• Document all interactions in the system with timely, factual notes.
• Offer payment options and loss mitigation where appropriate.
• Follow FNMA/CFPB guidelines and internal procedures.

Skills

Collections

Negotiation

Active listening

Communication

Teamwork

Bilingual preferred

Education

High school diploma or equivalent

Tools

OSi/DNA

Temenos

Microsoft Word

Excel

Outlook

Job description

GTE Financial in Downtown Tampa is seeking a Member Resolution Representative I to oversee delinquency and minimize monetary losses across consumer loans, credit cards, mortgages, and deposits. You will interact with members and staff to determine causes of delinquency and implement action plans, including payments, transfers, and loss mitigation options.

The role requires strong communication, negotiation, and documentation skills.