Delinquency Resolution Specialist

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks a Customer Service Specialist 3 to serve as frontline advocate for customers navigating delinquency, loss mitigation, or insurance claims, delivering proactive, empathetic, and precise support to guide accounts toward financial recovery.

You will handle resolution steps, maintain compliant records, and collaborate with cross-functional teams to ensure clear communication and trusted outcomes for every interaction.

Job description

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks a Customer Service Specialist 3 to serve as frontline advocate for customers navigating delinquency, loss mitigation, or insurance claims, delivering proactive, empathetic, and precise support to guide accounts toward financial recovery.

You will handle resolution steps, maintain compliant records, and collaborate with cross-functional teams to ensure clear communication and trusted outcomes for every interaction.