Account Operations Advocate

American Credit Acceptance; Spartanburg (SC); On-site; USD 38,000 - 50,000; Full time

Job summary

American Credit Acceptance in Spartanburg, SC, is seeking a Customer Advocate, Account Operations I. You will process account adjustments with accuracy and timeliness, and act as a subject matter expert for the processes you support.

The ideal candidate will welcome feedback to improve performance and collaborate with teammates for ongoing training and development. Key tasks include due date changes, settlements, modifications, and extensions.

Qualifications

• Attention to detail and timeliness in completing tasks.
• Clear written and verbal communication with internal customers.
• Proactive in seeking assistance and understanding processes.

Responsibilities

• Process account adjustments with accuracy and timeliness.
• Provide consistent customer experience to internal customers.
• Engage cross-functionally to support training and development.

Skills

Attention to detail

Communication

MS Office

Team collaboration

Problem solving

Proactive

Education

High school diploma or equivalent

Tools

MS Office Suite

Internet navigation

Job description

American Credit Acceptance in Spartanburg, SC, is seeking a Customer Advocate, Account Operations I. You will process account adjustments with accuracy and timeliness, and act as a subject matter expert for the processes you support.

The ideal candidate will welcome feedback to improve performance and collaborate with teammates for ongoing training and development. Key tasks include due date changes, settlements, modifications, and extensions.