Impactful Loss Mitigation Specialist

American Credit Acceptance, LLC; Spartanburg (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

American Credit Acceptance, LLC in Spartanburg, SC seeks a Loss Mitigation Specialist to help customers, attorneys, and insurance firms by reducing potential loan losses through proactive communication. The role involves negotiating payment plans, quoting reinstatement amounts, and coordinating with attorneys and vendors to protect company interests.

The ideal candidate will have 2+ years in collections or customer service, strong problem-solving, and excellent communication skills, with

Qualifications

• 2+ years of collections, call center or customer service experience preferred.
• Excellent problem solver with the ability to prioritize.
• Adept at navigating various computer software/programs.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word and Excel.
• Experience with an auto-dialer system is a plus.

Responsibilities

• Analyze the customer’s situation and collateral risk to present & explain alternative solutions that maximize customer satisfaction and company return.
• Identify, evaluate, and resolve reasons for nonpayment, including securing customer’s payment.
• Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.
• Review and negotiate settlement requests.
• May assign accounts for repossession and work directly with repossession vendors.
• Send and/or file documents from customers to appropriate courts as necessary.
• Reinstatement of Loans, processing releases and placing auction sale holds.
• De-escalate calls and resolve problem accounts.
• May work directly with attorneys and file claims on individual bankruptcy cases.
• Work with insurance companies and repair shops to ensure total loss claims are paid and damaged vehicles are repaired.
• Other duties as assigned.

Skills

Problem solving

Attention to detail

Communication skills

MS Word & Excel

Auto-dialer experience

Software proficiency

Customer service experience

Tools

Auto-dialer systems

Job description

American Credit Acceptance, LLC in Spartanburg, SC seeks a Loss Mitigation Specialist to help customers, attorneys, and insurance firms by reducing potential loan losses through proactive communication. The role involves negotiating payment plans, quoting reinstatement amounts, and coordinating with attorneys and vendors to protect company interests.

The ideal candidate will have 2+ years in collections or customer service, strong problem-solving, and excellent communication skills, with