Delinquency Resolution Specialist

Goodwin Recruiting; Ebensburg (Cambria County); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwin Recruiting is seeking a Collections Representative to manage past-due customer accounts, contact customers, resolve billing issues, and secure timely payment while maintaining positive relationships.

You will handle a portfolio of delinquent accounts, negotiate payment plans, and document activity in the ERP system. Collaborate with billing, accounting, CS, and sales to reduce outstanding A/R and improve performance.

Qualifications

• 1–3 years of collections or related experience.
• Strong telephone communication and negotiation skills.
• Ability to manage a high volume of accounts and follow-up.
• Attention to detail and documentation proficiency.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Contact customers about past-due balances by phone, email, and letters.
• Manage a portfolio of delinquent accounts and determine payment arrangements.
• Negotiate payment plans within company guidelines.
• Process and document payments and account activity.
• Research discrepancies and coordinate with billing, accounting, CS, and sales.
• Maintain accurate collection notes in the ERP system.
• Monitor aging reports and prioritize accounts by risk.
• Follow up on payment promises and escalates when needed.
• Support reconciliation and collection reporting.
• Aim to reduce outstanding A/R and improve collection performance.

Skills

Collections

Accounts Receivable

Customer Service

Payment Negotiation

Data Entry

Excel

ERP Systems

Written & Verbal Communication

Education

High school diploma or GED

Associate degree in accounting or related field

Tools

CRM Software

ERP Systems

Job description

Goodwin Recruiting is seeking a Collections Representative to manage past-due customer accounts, contact customers, resolve billing issues, and secure timely payment while maintaining positive relationships.

You will handle a portfolio of delinquent accounts, negotiate payment plans, and document activity in the ERP system. Collaborate with billing, accounting, CS, and sales to reduce outstanding A/R and improve performance.