Collections Account Representative

Goodwin Recruiting; Ebensburg (Cambria County); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwin Recruiting is seeking a Collections Representative to manage past-due customer accounts, contact customers, resolve billing issues, and secure timely payment while maintaining positive relationships.

You will handle a portfolio of delinquent accounts, negotiate payment plans, and document activity in the ERP system. Collaborate with billing, accounting, CS, and sales to reduce outstanding A/R and improve performance.

Qualifications

• 1–3 years of collections or related experience.
• Strong telephone communication and negotiation skills.
• Ability to manage a high volume of accounts and follow-up.
• Attention to detail and documentation proficiency.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Contact customers about past-due balances by phone, email, and letters.
• Manage a portfolio of delinquent accounts and determine payment arrangements.
• Negotiate payment plans within company guidelines.
• Process and document payments and account activity.
• Research discrepancies and coordinate with billing, accounting, CS, and sales.
• Maintain accurate collection notes in the ERP system.
• Monitor aging reports and prioritize accounts by risk.
• Follow up on payment promises and escalates when needed.
• Support reconciliation and collection reporting.
• Aim to reduce outstanding A/R and improve collection performance.

Skills

Collections

Accounts Receivable

Customer Service

Payment Negotiation

Data Entry

Excel

ERP Systems

Written & Verbal Communication

Education

High school diploma or GED

Associate degree in accounting or related field

Tools

CRM Software

ERP Systems

Job description

The Collections Representative is responsible for managing past-due customer accounts, contacting customers regarding outstanding balances, resolving billing or payment issues, and securing timely payment while maintaining positive customer relationships. This position requires strong communication, organization, negotiation, and problem-solving skills.

Key Responsibilities

Contact customers by phone, email, and written correspondence regarding past-due balances.

Manage an assigned portfolio of delinquent accounts.

Work with customers to determine the reason for non-payment and establish appropriate payment arrangements.

Negotiate payment plans within company guidelines.

Process and document payments, payment commitments, and account activity.

Research billing discrepancies, short payments, unapplied cash, credits, and account disputes.

Coordinate with billing, accounting, customer service, and sales teams to resolve account issues.

Maintain accurate and detailed collection notes in the company ERP/accounting system.

Monitor aging reports and prioritize accounts based on balance, delinquency, and risk.

Follow up consistently on payment promises and outstanding invoices.

Escalate severely delinquent or problematic accounts when necessary.

Assist with account reconciliation and collection reporting.

Meet departmental goals for reducing outstanding A/R and improving collection performance.

Maintain professionalism and customer service standards during potentially difficult conversations.

Follow company policies and applicable collection regulations.

Qualifications

1-3 years of collections, accounts receivable, billing, customer service, or related experience preferred.

Strong telephone communication and negotiation skills.

Comfortable handling difficult or sensitive customer conversations.

Ability to manage a high volume of accounts and follow-up activity.

Strong attention to detail and documentation skills.

Basic understanding of accounts receivable and aging reports.

Proficiency with Microsoft Office, particularly Excel and Outlook.

Experience with ERP, accounting, CRM, or collections software preferred.

High school diploma or GED required; associate degree in accounting, business, or related field is a plus.

Key Skills

• Collections
• Accounts Receivable
• Customer Service
• Payment Negotiation
• Account Reconciliation
• Aging Reports
• Billing
• Dispute Resolution
• Data Entry
• Excel
• ERP Systems
• Account Management
• Written & Verbal Communication
• Organization
• Follow-Up

Ideal Candidate

The ideal candidate is persistent without being overly aggressive, comfortable discussing money with customers, and able to balance collections performance with customer relationships. They should be organized enough to manage a large account portfolio and disciplined about documenting every contact, commitment, and follow-up.

JOB ID: 181414#post

Brad Knott