Delinquency Solutions Specialist

Truist; Charleston (WV); Presencial; USD 46 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid holidays

Resumo da oferta

Truist Wealth is seeking a collection specialist to manage delinquent accounts and provide exceptional client service. You will follow established collection strategies, communicate clearly with clients, and document all actions in the system while adhering to policies and regulatory guidelines.

The role requires strong verbal and written communication, basic computer skills, and the ability to work in a fast-paced environment with a flexible schedule.

Qualificações

• Strong verbal and written communication skills are required.
• Basic computer skills and the ability to work in a fast-paced environment are needed.
• Flexibility to work overtime as required.

Responsabilidades

• Achieve performance targets for collection efforts per account and per day.
• Negotiate payment arrangements to cure delinquency.
• Disclose accurate account information professionally to clients.
• Maintain professional communications and comply with policies and training.
• Document collection efforts in the system of record.

Conhecimentos

Verbal communication

Written communication

Basic computer skills

Fast-paced environment

Flexible schedule

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Truist Wealth is seeking a collection specialist to manage delinquent accounts and provide exceptional client service. You will follow established collection strategies, communicate clearly with clients, and document all actions in the system while adhering to policies and regulatory guidelines.

The role requires strong verbal and written communication, basic computer skills, and the ability to work in a fast-paced environment with a flexible schedule.