Delinquency Resolution Specialist

University Federal Credit Union; Austin (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

The Collector 1 role at UFCU focuses on contacting members with past-due loans across multiple channels, validating information, and coordinating feasible resolutions. You will work to understand member circumstances, document actions, and ensure compliant outcomes within UFCU policies.

You will report to the Assistant Manager - Collections and contribute to a high-performing team dedicated to responsible delinquency resolution across consumer, commercial, and real estate loans.

Qualifications

• Excellent oral and written communication.
• Strong critical thinking and problem-solving abilities.
• Proficiency with arithmetic operations and loan calculations.

Responsibilities

• Communicate with members via phone, email, text, chat, and letters to address past due loan balances.
• Validate member identity and review loan terms and balances.
• Collaborate to identify viable resolution options and document actions taken.
• Produce accurate, timely information and communications to members about UFCU services and policies.
• Maintain compliance with all laws, regulations, and UFCU procedures.

Skills

Excellent communication

Strong critical thinking

Arithmetic proficiency

Negotiation skills

Active listening

Empathy

Tools

Outlook

Excel

Word

Job description

The Collector 1 role at UFCU focuses on contacting members with past-due loans across multiple channels, validating information, and coordinating feasible resolutions. You will work to understand member circumstances, document actions, and ensure compliant outcomes within UFCU policies.

You will report to the Assistant Manager - Collections and contribute to a high-performing team dedicated to responsible delinquency resolution across consumer, commercial, and real estate loans.