Collections Specialist: Delinquency Resolution & Compliance

Jobvite, Inc.; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Marine Credit Union is seeking a Collections Specialist to manage daily contact with past due MCU relationships, focusing on problem resolution, minimizing losses, and maximizing member relationships. You will ensure high levels of service and strict compliance with federal and state laws related to credit and collections.

Duties include following assigned collection routes, documenting resolutions, researching past due accounts, skip tracing, and coordinating with managers.

Qualifications

• Knowledge of current federal and state rules and regulations regarding credit and collection activities.
• Bachelor's Degree in business related field preferred, but not required.
• Minimum of 1 year collection experience preferred, including repossession, judgement, and garnishment, preferably in a credit union or retail bank.

Responsibilities

• Contact daily assigned collection routes and continue until completed.
• Document relationships and problem resolutions using quality collection principles.
• Develop and implement strategies to fully resolve past due balances.
• Research and skip trace past due members to make contact.
• Strict adherence to regulatory and legal compliance with federal and state credit and collection laws.
• Identify delinquent accounts and establish priorities for action to reduce losses.
• Mail legal documents and notices in compliance with regulations.
• Audit repossession documents for completeness and accuracy.
• Monitor bankruptcy payments and modify according to MCU policy.
• Liaise with regional, district and branch managers on collection activities.
• Ensure members are treated with dignity and receive quality service.
• Represent MCU in litigation related to collection activities.
• Other duties as assigned.

Skills

Regulatory knowledge

Education

Bachelor's degree preferred

1 year collections experience preferred

Job description

Marine Credit Union is seeking a Collections Specialist to manage daily contact with past due MCU relationships, focusing on problem resolution, minimizing losses, and maximizing member relationships. You will ensure high levels of service and strict compliance with federal and state laws related to credit and collections.

Duties include following assigned collection routes, documenting resolutions, researching past due accounts, skip tracing, and coordinating with managers.