Delinquency Resolution Specialist

The People's Federal Credit Union; Amarillo (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The People's Federal Credit Union in Amarillo, Texas is seeking a Collector to maintain financial stability by managing delinquent accounts. The role involves communicating with members about overdue payments and working together to find suitable repayment solutions.

Applicants should have experience in financial collections and demonstrate skills such as empathy and understanding when dealing with members. This position offers an opportunity to contribute to member satisfaction while upholding the credit union's values.

Qualifications

• Experience in financial institution collections is preferred.

Responsibilities

• Contact members via phone, email, and written correspondence to discuss overdue payments.
• Coordinate with third party vendors in securing credit union properties (repossessions).
• Build positive relationships with members by demonstrating understanding and empathy.
• Maintain accurate records of all communication with members.

Job description

The People's Federal Credit Union in Amarillo, Texas is seeking a Collector to maintain financial stability by managing delinquent accounts. The role involves communicating with members about overdue payments and working together to find suitable repayment solutions.

Applicants should have experience in financial collections and demonstrate skills such as empathy and understanding when dealing with members. This position offers an opportunity to contribute to member satisfaction while upholding the credit union's values.