Collector (Internal Candidates ONLY)

The People's Federal Credit Union; Amarillo (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The People's Federal Credit Union in Amarillo, Texas is seeking a Collector to maintain financial stability by managing delinquent accounts. The role involves communicating with members about overdue payments and working together to find suitable repayment solutions.

Applicants should have experience in financial collections and demonstrate skills such as empathy and understanding when dealing with members. This position offers an opportunity to contribute to member satisfaction while upholding the credit union's values.

Qualifications

• Experience in financial institution collections is preferred.

Responsibilities

• Contact members via phone, email, and written correspondence to discuss overdue payments.
• Coordinate with third party vendors in securing credit union properties (repossessions).
• Build positive relationships with members by demonstrating understanding and empathy.
• Maintain accurate records of all communication with members.

Job description

At The People’s Federal Credit Union, we are committed to embodying our core values of INTEGRITY, QUALITY, RESPECT, SOLUTIONS-FOCUSED, and TEAMWORK. Our mission is to be our members’ primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction.

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection of outstanding debts. Your primary responsibility will be to communicate with members who are behind on their loan payments or other obligations and work collaboratively with them to establish suitable repayment SOLUTIONS, while adhering to applicable regulations and guidelines. TPFCU Collectors consistently display behaviors aligned with TPFCU values and service standards for internal and external customers, members, and guests.

Responsibilities

• Contact members via phone, email, and written correspondence to discuss overdue payments, delinquencies, and repayment options.
• Coordinate with third party vendors in securing credit union properties (repossessions) with accuracy and within a timely manner.
• Build positive relationships with members by demonstrating understanding, empathy, and a commitment to helping them resolve their financial difficulties.
• Maintain accurate records of all communication with members, including promises to pay, agreements, and any changes to repayment plans.

Experience in financial institution collections is preferred.

The People’s Federal Credit Union is an Equal Opportunity Employer. TPFCU does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.