Delinquency Resolution Specialist

Redstone Federal Credit Union; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Redstone Federal Credit Union is seeking a Collections Specialist to perform a variety of collections activities aimed at reducing delinquent accounts. This role involves interacting with members to understand their financial situations and create payment plans, while also maintaining records of work performed.

The ideal candidate has at least 2 years of collections experience and a high school diploma or GED. Responsibilities include documenting departmental work and preparing reports related to delinquent accounts.

Qualifications

• 2 Years of Collections Experience; lending or member service experience may also be considered.
• Effectively apply internal and external customer service practices.
• Communicate in a professional manner.

Responsibilities

• Perform collections on delinquent accounts through phone calls.
• Document and process departmental work.
• Prepare and maintain reports concerning delinquent accounts.

Skills

Customer service practices

Problem-solving

Communication skills

Time management

Education

High School Diploma or GED

Job description

Redstone Federal Credit Union is seeking a Collections Specialist to perform a variety of collections activities aimed at reducing delinquent accounts. This role involves interacting with members to understand their financial situations and create payment plans, while also maintaining records of work performed.

The ideal candidate has at least 2 years of collections experience and a high school diploma or GED. Responsibilities include documenting departmental work and preparing reports related to delinquent accounts.